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24/7 Student

Contact Details


+61 468 691 910

We take the needs of our students seriously. We also understand what it’s like to be new to campus, studying in a second language or returning to study after a long period away.

What to do if an emergency or critical incident happens
  1. Do not put yourself in unnecessary danger
  2. In an emergency, please call 000 for police, fire services or ambulance
  3. Please contact Student Support:
    Phone: +61 3 6169 5508 or Email: [email protected]
    Please give this phone number and email address to your family and friends so that if something happens to you, they can contact us.
  4. We will guide you on what you need to do next, and what we can do to help. This may include reporting the incident to senior management for extra assistance.

Critical incidents are traumatic events occurring on or off campus (within or outside Australia) which significantly impact or threaten to significantly impact student wellbeing by causing extreme stress, fear or injury (or has the potential to cause) serious physical or psychological harm. Your safety is our top priority. We have a dedicated Critical Incident Management Policy that outlines how REACH staff manage emergency situations for international students. It includes:

  • missing student
  • any fatality or serious injury
  • a serious traffic collision
  • murder or suicide
  • physical / sexual assault or domestic violence
  • severe verbal or psychological aggression
  • fire where property is lost or people are harmed
  • explosion or bomb threat
  • a hold-up or attempted robbery
  • serious threats of violencestorms or natural disasters
  • drug or alcohol abuse causing harm to someone

Related forms and policies