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Certificate III In Aviation (Ground Operations And Service)


52 weeks

Number of units

20 units of competency



Course Overview

AVI30319 – Certificate III in Aviation (Ground Operations and Service) provides individuals
with technical and non-technical aviation skills to operate effectively in a broad range of
ground operations and service roles.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and
judgement and to take limited responsibility in known and stable contexts within established

Licensing, legislative, regulatory and certification requirements that apply to this qualification
can vary between states and territories. Compliance with these requirements may be required
nationally and/or in various jurisdictions.
Job role types may include:

  • Baggage Operator
  • Customer Service Operator
  • Ground Operator
  • Ramp Operator

Entry Requirements

Successfully completion of Australian Year 12 or Australian equivalent is mandatory.
Students must be 18 years old and above.

Domestic RPL candidates:
Prior to commencing the RPL process, domestic RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.
English requirement:
A minimum of IELTS 5.5 or equivalent is required.

For more information regarding the commonly acceptable types of English language proficiency evidence, along with the verification methods, please click here

After enrolment but prior to commencement of the course

Language, Literacy and Numeracy (LLN)
All students except domestic RPL candidates are required to undertake an LLN test prior to the commencement of their course. LLN tests are designed by the college. The tests are categorised based on the students’ qualifications. They will be used as a tool to assist college personnel in identifying students who may require support in language and/or numeracy. LLN Tests are designed in accordance with the Australian Core Skills Framework as a guideline.


There are no prerequisites for this qualification.

Related Occupations

There are no related occupations for this qualification.

Qualification Issued

Coming soon

Course Format

Core Unit CodeCore Unit Title
AVIF0023Apply aircraft safety procedures
AVIF0034Apply aviation work health and safety procedures
AVIF0036Implement regulations and policies during aviation safety and service operations
AVIF0020Manage human factors and situation awareness in an aviation operational environment
AVIG0003Work effectively in the aviation industry
AVIJ0001Contribute to the achievement of on-time performance standards
AVIZ0004Maintain security awareness and vigilance in an aviation workplace
TLIE0002Process workplace documentation
TLIF3091Apply awareness of dangerous goods and hazardous material requirements
TLIJ3002Apply quality systems
TLIO0001Undertake emergency response action to a security threat
Elective Unit CodeElective Unit Title
AVIE0003Operate aeronautical radio
AVIE0004Conduct radio procedures in an aviation operational environment
AVII0004Provide quality customer service
AVIL0003Manage a check-in queue
BSBCUS301Deliver and monitor a service to customers
BSBFLM303Contribute to effective workplace relationships
BSBFLM305Support operational plan
BSBCUS402Address customer needs
BSBLDR402Lead effective workplace relationships
Description of licensing requirementsLicensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions.

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1300 128 199

Non-Tuition Fees

$200 (Handling Fee)
(No other charges or changes to Tuition Fees once paid)

$500 – for each qualification in Community Services. Before commencing placement, students will be required to obtain mandatory documents at their own expense. Students will be notified of their placement via email, including when to obtain these documents, prior to commencing vocational placement.

Refund policy rules apply to Placement Fees. Please check our Refund Policy for more detailed information: https://reachcollege.edu.au/student-support/forms/

International students must have adequate health insurance while in Australia. It is a condition of your visa that you have Overseas Student Health Cover (OSHC) for the full duration of your student visa. Overseas Student Health Cover (OSHC) is insurance to assist international students meet the costs of medical and hospital care while in Australia.